Understanding trends that professionals are seeing day-to-day and future predictions for their industry helps pinpoint business and consumer patterns across industries. With this in mind, Euromonitor International launched the annual Voice of the Industry series, which surveys professionals on what trends and innovations they are seeing across 15 key industries. Each has its own survey, fielded annually on a rotating basis throughout the year. Developed closely with in-house industry experts and analysts, these surveys cover a wide variety of topics and trends. Typical sample sizes of professionals in each industry range from 250 to 1,000+.

This report spotlights some of the key data and insights found in the Voice of the Industry series over the past year, exploring corporate priorities for 2021 and beyond. These priorities are centred on two of the most important stakeholder groups for companies aiming to grow and thrive in the post-COVID era: customers and employees. This report focuses on two key areas: • Meeting the customer wherever (and however) they choose to shop • A changing view of the workplace